UNIT CLERK

Job Description Position Summary The Unit Clerk provides administrative and clerical support to the nursing team and interdisciplinary care staff within a long-term care setting. This role serves as a key communication link between residents, families, physicians, nursing staff, and external service providers while ensuring accurate documentation, record management, and coordination of unit activities. Key Responsibilities Administrative Support Maintain resident records, charts, and electronic health records in accordance with organizational policies and privacy legislation. Process admissions, transfers, discharges, and resident-related documentation. Prepare, update, file, and distribute forms, reports, and correspondence. Ensure timely communication to appropriate departments. Communication and Coordination Answer and direct telephone calls and inquiries professionally. Act as a liaison between residents, families, physicians, nursing staff, and allied health professionals. Schedule appointments, consultations, transportation, and diagnostic services as required. Receive and relay messages accurately and promptly. Support for Clinical Operations Assist nursing staff with maintaining accurate census information and scheduling staff. Ensure availability of required forms and office and nursing supplies. Prepare reports and statistical information as requested. Coordinate unit meetings and maintain meeting minutes as required. Record Keeping and Compliance Ensure confidentiality of resident information in accordance with Alberta privacy legislation and facility policies. Maintain organized filing systems and records. Support quality improvement and accreditation activities related to documentation. Qualifications Education Completion of a Unit Clerk, Medical Office Assistant, Health Unit Coordinator, or related administrative program. Experience Minimum 1 year of clerical or administrative experience, preferably in healthcare or long-term care. Experience working with electronic health records and scheduling systems is preferred. Skills and Abilities Strong organizational and time management skills. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to manage multiple priorities in a fast-paced healthcare environment. Strong attention to detail and accuracy. Ability to work independently and as part of an interdisciplinary team. Customer service-focused approach. Preferred Qualifications Knowledge of Alberta Continuing Care standards. Experience with PointClickCare or other electronic health record systems. Understanding of medical terminology. Core Competencies Resident-centered care Professionalism and confidentiality Teamwork and collaboration Accountability Communication excellence Organization and attention to detail Time Type: Full time At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.​ ​ We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position. ​ Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​ ​ We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​ Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities. Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [email protected]. We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.

The Unit Clerk provides administrative and clerical support to the nursing team and interdisciplinary staff in a long-term care setting. Responsibilities include managing resident records, coordinating unit activities, and acting as a communication liaison between residents, families, and healthcare professionals.

Candidates must have completed a Unit Clerk, Medical Office Assistant, or related administrative program. A minimum of one year of clerical or administrative experience, preferably in healthcare, is required.

• Health support • Financial well-being support • Long-term career growth

• Time managementPreferred
• Customer servicePreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Administrative support
• Electronic health records
• Medical terminology
• Communication
• Scheduling
• Data entry
• Record management
• Customer service
• Microsoft Office Suite
• Time management
• Organizational skills
• Attention to detail
• Interdisciplinary collaboration
• Confidentiality
• Reporting
• Report Writing
• Pointclickcare
• Administrative Support
• Record Keeping
• Professionalism
• Accountability
• Administrative Functions
• Compassion
• Quality Improvement
• Microsoft Excel
• Management
• Clerical Works
• Customer Service
• Continuing Care
• Integrated Care
• Cultural Safety
• Electronic Medical Record
• Long-Term Care
• Medical Office Procedures
• Medical Terminology
• Taking Meeting Minutes
• Microsoft Outlook
• Microsoft Office
• Nursing
• Operations
• Reviewing Applications
• Time Management
• Coordinating
• Patient Discharges
• Filing
• Teamwork
• Detail Oriented

• Healthcare
• Administrative
• Customer Service & Support
• Unit Clerk
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Minimum education

Professional degree

Minimum experience

0+ years

Apply by

Sep 18, 2026

Posting language

English

Working hours

40 hours per week