Customer Service Representative (CSR)

I'm ready. I want a challenge. I want the chance to work in a successful company who lives their corporate values. I'm ready to make my mark.

Are you ready?

Founded in 1978 and headquartered in Edmonton, Alberta, All Weather Windows Ltd. (AWW) is a dynamic leader in the window and door industry in Canada. Operations include two manufacturing plants located in Edmonton and Customer Solution Centre's located in Langley, Edmonton, Calgary, Lethbridge, Red Deer, Saskatoon, Regina, and Winnipeg.

We are currently recruiting for a Customer Service Representative to join our Saskatoon Customer Solutions Center. This is a maternity contract for a 1 year term.

As a front-line customer service position, this individual is responsible for supporting our outside sales team. The position coordinates between the customer and our sales/service teams to provide an outstanding customer service experience.

The Ideal Candidate will bring previous customer service experience and solid computer skills within Microsoft Office. They will bring excellent organizational skills, the ability to multitask in a fast-paced office environment, and excellent interpersonal skills in order to deal with challenging customers/situations.

In this position, you will be responsible for:

1. Completes all paperwork in an accurate and timely manner and to meet divisional standards including processing orders and creating sales quotes by:

• Creates Service Work Orders for Technicians
• Proofreads sales & service orders for completeness and any anomalies or errors
• Tracks and expedites orders
• Enters data and edits orders
• Ensures any special requirements for Service Technicians are ordered

1. Provides administrative support for sales by:

• Calling customers for final payment and making arrangements
• Assisting co-workers with workload.

1. Communicates with customers including contractors, dealers or home owners as well as assigned sales entrepreneurs to ensure all parties are provided with accurate information:

• Confirms customer requirements for service and other information (sales & customer)

1. Schedules service and books Service Technicians by:

• Confirms Service Technicians time requirements so that adequate time is booked for each job.
• Looks for opportunities to maximize a complete and full schedule for Service Technicians.
• Enters appointments using online schedule.
• Confirms and communicates schedule with customers.
• Ensures all product is available, ordered correctly and on time.

1. Manage the main phone line and direct calls accordingly

Primary Qualifications Required:

• minimum Grade 12 education
• strong customer service background (1 - 2 years preferred)
• proficient computer skills
• excellent time management skills
• ability to communicate professionally and courteously
• Sales and/or building construction experience would be an asset

An exceptional company is founded upon exceptional people. At All Weather Windows, we invest in our people and are always looking for new opportunities for our employees to grow alongside our business, working together as part of a team to achieve success. We've been continually recognized by our attention to employee satisfaction and, as a result, the commitment and hard work of our employees has been acknowledged through awards and media recognition. If you embrace variety and change and are looking for a growth environment favouring the development of competencies, then come join us!

At All Weather Windows, we continuously work together to build and promote an inclusive environment that attracts talented individuals and shows our commitment to celebrate and promote diversity. Our dedication to diversity, equity and inclusion means that whatever the visible or invisible differences, we are fostering an environment where everyone has equal opportunity to bring their best selves to work, to be heard and be valued. We believe that our differences are what make us great. If you believe this role is the right next step for you, regardless of the criteria we've listed, we encourage you to apply.

If you are interested and possess the appropriate qualifications, please apply online via our Careers Page: http://www.allweatherwindows.com/careers/