Customer Service/admin Support

Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, and defence and space agencies worldwide. At Magellan we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth: People create value.

Employees are our greatest resource in working towards a successful future, and together we build professional relationships that thrive. We know that personal development is fundamental to the success of every individual and invest in our employees.

When you are part of Magellan, you are part of the team!

Job purpose

The Customer Service Clerk/Admin Support's primary function is to provide administration support to the Program Managers, Project Management and Contracts Manager. Excellent communication skills, business acumen, and customer management skills are essential.

Duties and Responsibilities

Reporting to the Contracts Manager, the Customer Service Clerk/Admin Support's major activities and responsibilities include the following.

Program Management (Development/Implementation)

• Communication with customers to ensure all requirements are being completed to their satisfaction and future business opportunities are nurtured.
• Communicating with Scheduling, Purchasing and Production Control with regards to new orders and order changes.
• Collaborating with Production Control, Purchasing and customers for purchase order changes to minimize arrears where possible
• Liaise with and provide Quality Control with up to date POs and information for FAIs i.e. DIRs
• Processing and inputting new orders, updating existing orders in the Order Management System (OMS) to reflect status of firm orders.
• Updating and confirming orders on customer websites/portals with respect to schedules and shipments.
• Verify and ensure all internal order books are aligned with all of our customers' open order reports and local ERP system is updated accordingly.
• Manage/update forecasts for all programs.
• Providing support to Program Managers with schedules, status/waterfall charts for customers.
• Provide reporting on schedule delays, roadblocks, optimistic estimates, dependency conflicts, open items and challenges.
• Other duties may be assigned.

Stakeholder Management

• Be a critical interface with internal manufacturing, supplier management, scheduling and program management, quality and configuration departments as needed.
• Provide excellent communication/relationship management between MAK and customers as required.

Continuous Improvement

• Implement appropriate processes for documenting lessons learned and sharing of best practices
• Working with and creating processes towards streamlining order management

Travel

• 0% travel time will be required for this position

Qualifications

The minimum qualifications

• Commerce or Business Training, Business School Diploma or experience
• 0-5 years relevant experience working Customer Service in a Manufacturing environment
• Outstanding analytical and organizational skills
• Excellent knowledge of Microsoft Excel, Word and Office
• Excellent written /verbal communication skills

Physical requirements

The physical requirements of this job are minimal. The daily routine will entail sitting at a desk, general walking to and from meetings and conducting regular floor walks on the manufacturing floor.

Direct reports

This position will have zero (0) direct reports.

Confidentiality

Magellan Aerospace respects the privacy and confidentiality of personal information provided by candidates and shall not disclose to any external parties unless legislated.

Magellan Aerospace is committed to an inclusive working environment and equal opportunities for all. We welcome all applications without regard to social and cultural background, age, gender, disability, sexual orientation, national origin or religious belief, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law)