Bilingual Assistant, Business Support (Translation Services)

About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.

Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What's in it for you

We've got the purpose, the people and the perks you need for a fulfilling career. Here's what you get when you're a contract employee:

• 3 weeks of accrued vacation.
• Annual individual performance bonus.
• Support in your personal and professional growth with training, mentorship and more - because when you thrive, we thrive.
• An inclusive workplace culture and environment with Employee Resource Groups and more.
• A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region's office at a minimum of 4 times a month.

About the role

Join the Linguistic Services Team, in the Assistant, Business Support position. This is an excellent opportunity to play an important role in facilitating the operations of linguistic services team as well as forge and maintain relationships both internally, with CMHC clients, and externally, with the service provider.

This is a temporary position for a duration of 13 months.

What you'll do:

• Supports the activities of the Linguistic Services team to process incoming linguistic requests.
• Effectively manage and maximize the timely processing of requests.
• Ensure submitted requests include necessary information to allow for requests to be processed without delays and in an efficient manner.
• Provide a comprehensive first-point-of-contact service to clients by effectively answering a wide range of questions.
• Analyse submitted requests using the request management system before assigning tasks to in-house translators and/or external resources based on established criteria, workload, and deadlines.
• Monitor group mailbox to respond to clients' and provider's enquiries in a timely manner.
• Occasionally, verify accuracy on work billed monthly.
• Organizational skills and ability to juggle multiple priorities concurrently.

What you should have:

• A High School diploma with experience in administrative environment.
• A Minimum of 2 years of relevant experience in business support, preferably in a translation environment.
• Good knowledge of the translation request management system (FlowFit).
• Basic knowledge of translation and editing processes.
• Proven interpersonal skills (tact, judgment, diplomacy, professionalism) and effective oral and written communication skills.
• An ability to build relationship internally within the team and other divisions and externally with the service provider.
• Attention to detail and accuracy.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don't worry - we're always posting new positions, so don't hesitate to give it another shot. We're excited to see what you bring to the table this time around!