OVERVIEW/BASIC FUNCTION:
Able to provide Rosewood Hotel Georgia guests and staff a unique and outstanding locker room/spa experience. Provide effective and efficient guest service. Provide members/guests with extensive knowledge of the spa, in order to enhance their visit and promote The Spa at Rosewood Hotel Georgia members /guests with the highest level of services to increase sales and demand repeat business.
RESPONSIBILITIES:
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Follow Spa opening procedures.
• Report to work in appropriate uniform, on time, and well groomed according to Rosewood Hotel Georgia's guidelines.
• Guest Service
• Assist members/guests in the following areas:
• Spa, dining and other reservations and information.
• Locker key administration.
• Pool and Fitness room.
• Towels, robes, sandals and amenities maintenance.
• Assist with lounge Food and Beverage service as needed.
• Attend all scheduled staff meetings.
• Follow-up to spa director on all comments, concerns and suggestions made by staff and Rosewood Hotel Georgia members and guests.
• Explain and promote all spa facilities, services and activities.
• Knowledgeable in all aspects of spa services, programming and reservations.
• Receive and manage all locker room supplies and equipment.
• Continually strive to improve the procedures at the spa desk.
• Follow spa attendant's procedures in the spa policy/procedure manual.
• Model and reinforce all standards and policies set by The Spa at Rosewood Hotel Georgia
• Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the staff's knowledge base and effectiveness.
• Attend all spas' training sessions on a consistent and regular basis.
• Responsible for maintaining helpful, cooperative relations with co-workers.
• Responsible for adhering to Rosewood Hotel Georgia employee handbook guidelines and The Spa at Rosewood Hotel Georgia Policy/Procedure manual
• Responsible for adhering to Rosewood Hotel Georgia's core values.
• Responsible for assisting and establishing and maintaining standard of excellence in professional image and service.
• All other duties as required.
QUALIFICATIONS:
• Experience: Minimum 2 years' experience in a luxury spa environment, preferably within a luxury hotel. A background in fitness education and/or health related discipline is an asset. Extensive customer service experience is an asset.
• Education: High school diploma. Diploma or degree in a related field, or equivalent vocational training certificate, CPR certified.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Ability to: Perform job functions with attention to detail, speed and accuracy, prioritize, organize and follow up, be a clear thinker, remaining calm and resolving problems using good judgment, follow directions thoroughly, understand guest's service needs, work cohesively with co-workers as part of a team, work with minimal supervision, maintain confidentiality of guest information and pertinent hotel data. Knowledge of SpaSoft is an asset.
• Language: Required to speak, read and write English. Additional language is an asset
• Physical Requirements: Must be able to exert physical effort in transporting 10-15 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Licenses & Certifications: None required