Dental Office Manager - Yaletown Laser and Cosmetic Dentistry
You will work closely with dentists, hygienists, front desk, and clinical staff to maintain high operational standards, patient satisfaction, and profitability.
Key Responsibilities:
- Practice Operations & Workflow Oversight:
- Oversee daily operations of a large dental office, ensuring smooth patient flow and staff coordination
- Monitor appointment scheduling, patient check-in/out processes, and adherence to treatment plans
- Implement and refine systems to maximize productivity and efficiency
- Team Leadership & Staff Management:
- Lead, train, and mentor front desk, billing, and clinical support staff
- Develop staff schedules, conduct performance evaluations, and promote a positive team culture
- Resolve conflicts and address performance issues with professionalism and accountability
Financial & Business Management:
- Oversee billing, insurance verification, collections, and accounts receivable
- Prepare and analyze financial reports, monitor KPIs, and recommend strategies for revenue growth
- Manage office budgets, supply inventory, and vendor relationships
- Patient Relations & Compliance:
- Ensure an outstanding patient experience from the first interaction to follow-up care
- Maintain compliance
- Handle escalated patient concerns or complaints with discretion and diplomacy
Technology & Systems:
- Manage the use PMS
- Identify opportunities to improve digital workflows and office efficiency through technology
Requirements:
- Minimum 5 years of dental office management experience, preferably in a high-volume or multi-provider setting
- Strong understanding of treatment coordination, billing practices, and claims processing
- Demonstrated ability to lead and develop a diverse team in a fast-paced environment
- Proficient in dental practice management software
- Excellent organizational, problem-solving, and decision-making skills
- Solid grasp of business operations, including budgeting, reporting, and strategic planning
- Professional, composed, and service-driven with outstanding interpersonal communication
We are looking for a leader who doesn't just manage but actively drives the success of the practice. If you're passionate about patient care and operational excellence—and have the experience to back it up—we would love to hear from you.
Apply Today!
123Dentist is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We thank all candidates for their interest; however, only those selected for an interview will be contacted.
JOB ID: 8397OM-BC-231
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