Dental Receptionist / Patient Experience Coordinator

Dental Receptionist / Patient Experience Coordinator Job Title: Dental Receptionist / Patient Experience Coordinator Company: Eleven Dental Location: 11 Yorkville Ave, Toronto, ON M4W 0B7 Job Type: Full-Time or Part-Time Pay: $22–$30/hour, based on experience About Eleven Dental Eleven Dental is a new luxury dental office located in Yorkville, designed around a simple standard: patients should feel cared for from the moment they contact us. As part of a larger dental portfolio connected to one of Canada’s largest dental office groups, Eleven Dental combines the polish of a high-end patient experience with the systems, support, and growth opportunities of an established organization. Our office is open 7 days a week and offers a wide range of dental services, with a strong focus on quality, hospitality, and patient trust. We are looking for a polished, personable, and highly organized Dental Receptionist / Patient Experience Coordinator to join our front desk team. About the Role This role is ideal for someone who understands that the front desk is not just administrative, it is the first impression of the entire office. You will be responsible for creating a warm, professional, and seamless experience for every patient while supporting daily office flow, scheduling, billing, insurance, and communication. Responsibilities Answer incoming phone calls professionally and warmly Schedule, confirm, and manage patient appointments Check patients in and out Manage recalls and help maintain a full schedule Understand basic insurance processes, billing, and payment collection Reconciling Insurance issues Support treatment scheduling and patient follow-up Maintain accurate patient records Provide clear communication between patients, providers, and the clinical team Deliver a 5-star service experience to every patient Help keep the reception area organized, calm, and professional Support the office team in a fast-paced, high-standard environment What We’re Looking For: Minimum 1-2 years of dental, healthcare, or relevant patient-facing experience Dental office experience strongly preferred ClearDent experience preferred but not required Strong communication skills Warm, polished, and professional presence Ability to stay organized in a fast-paced environment Comfortable discussing scheduling, billing, insurance, and payments Strong attention to detail Team-first attitude Willingness to learn the full dental business Personality fit is mandatory Schedule: Eleven Dental is open 7 days a week. Office hours: Monday to Friday: 7:00 AM – 9:00 PM Saturday and Sunday: 9:00 AM – 5:00 PM Full-time and part-time schedules may be available. Evening and weekend availability is an asset. Compensation & Benefits $22-$30/hour depending on experience Uniform is provided Easy access by transit Parking options nearby Opportunity to grow within a high-end, service-focused dental environment Application Process Please apply with your resume. Cover letters are optional (Send to [email protected]). Qualified candidates will be contacted for a phone screen, followed by an in-person interview.

The Dental Receptionist / Patient Experience Coordinator is responsible for creating a warm and professional experience for patients while managing daily office flow, scheduling, billing, and communication. This role also involves maintaining accurate patient records and delivering a high standard of service.

Candidates should have a minimum of 1-2 years of dental, healthcare, or relevant patient-facing experience, with dental office experience preferred. Strong communication skills and a polished, professional presence are essential for this role.

• Uniform Provided • Easy Access By Transit • Parking Options Nearby • Opportunity To Grow Within A High-End, Service-Focused Dental Environment

Identified from the job description. Confirm important requirements above.

• Dental Reception
• Patient Experience
• Scheduling
• Billing
• Insurance
• Communication
• Organization
• Attention To Detail
• Teamwork
• Customer Service

Minimum experience

0+ years

Apply by

Dec 23, 2026