Administrative Support (CARF)

About e4c e4c journeys with people as they shape the lives they envision, building resources, relationships, and belonging in the communities they call home. Guided by our vision of a community where every person has the opportunity to live with dignity, belonging, and purpose, we deliver person-led, collaborative, and evidence-informed services that strengthen individuals, families, and communities. Rooted in our core values of courage, compassion, connection, and commitment, we are dedicated to creating lasting opportunities and meaningful community impact. Position Summary The Administrative Support (CARF) position provides administrative and coordination support to the Director of Supportive Housing and leaders across the Supportive Housing portfolio, with a primary focus on CARF accreditation readiness. The role coordinates CARF requirements, documentation, evidence, action items, and timelines to support accreditation preparation and ongoing compliance with applicable standards. Schedule * Temporary full-time contract ending January 31, 2027, with the possibility of an extension. * Monday to Friday, 8:00 AM – 4:30 PM. * Primarily office-based, with regular interaction with Supportive Housing leaders and visits to program sites. * Additional flexibility may be required during CARF preparation and survey periods. Key Responsibilities * Coordinate CARF accreditation readiness activities across the Supportive Housing portfolio, including requirements, timelines, meetings, action items, and follow-up. * Develop and maintain CARF tracking tools and dashboards to monitor requirements, assigned responsibilities, completion status, outstanding actions, and readiness. * Gather, organize, maintain, and review CARF documentation and supporting evidence to ensure records are accurate, current, complete, and aligned with applicable standards. * Conduct administrative reviews to identify documentation gaps, inconsistencies, or outdated materials and support leaders in addressing identified requirements and recommendations. * Research and monitor CARF standards, accreditation requirements, and relevant evidence-based practices, communicating changes and potential impacts to the Director and portfolio leaders. * Provide administrative and coordination support to the Director of Supportive Housing and portfolio leaders, including preparing meeting materials, reports, action lists, and other documentation. * Support internal reviews, mock surveys, formal CARF surveys, portfolio initiatives, and continuous improvement activities by coordinating information, documentation, communication, and follow-up. Qualifications Education * Diploma or degree in Business Administration, Human Services, Health Sciences, Social Sciences or related discipline Certification * Valid Class 5 Driver’s License and vehicle * Proof of vehicle insurance, registration and 3-year drivers abstract. Experience * 3+ years of administrative, coordination, project support, or related experience. * Experience working with accreditation standards, quality improvement, compliance, or similar requirements; direct CARF accreditation experience is considered an asset. * Experience reviewing, organizing, and maintaining administrative documentation and supporting internal reviews. * Experience developing and maintaining dashboards, action trackers, or similar tools to monitor requirements, timelines, and deliverables. * Strong proficiency with Microsoft 365, including Word, Excel, PowerPoint, SharePoint, and Teams. * Experience in supportive housing, health, social services, or community-based services is considered an asset. Compensation and Benefits * Competitive Salary: $25.00 per hour * 6% vacation + prorated sick days * Robust Benefits Package * Employee Family Assistance Program (EFAP) * Health Spending Account (HSA) * Professional Development Opportunities At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith. Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.

The role coordinates CARF accreditation readiness activities, including managing documentation, timelines, and action items across the Supportive Housing portfolio. It also provides administrative support to the Director and portfolio leaders by preparing reports, maintaining tracking tools, and facilitating internal reviews.

Candidates must have a diploma or degree in a relevant field and at least 3 years of administrative or project support experience. Proficiency in Microsoft 365 and experience with accreditation or quality improvement standards are required.

• Vacation • Sick days • Robust benefits package • Employee family assistance program • Health spending account • Professional development opportunities

• Microsoft ExcelPreferred
• CommunicationPreferred
• Microsoft WordPreferred

Identified from the job description. Confirm important requirements above.

• Administrative support
• Coordination
• Project support
• Accreditation compliance
• Quality improvement
• Documentation management
• Data tracking
• Dashboard maintenance
• Microsoft 365
• Word
• Excel
• PowerPoint
• SharePoint
• Teams
• Research
• Communication
• CARF Compliance
• Courage
• Administrative Support
• Valid Driver's License
• Compassion
• Quality Improvement
• Microsoft Excel
• Business Administration
• Dashboard
• Social Work
• Continuous Improvement Process
• Evidence-Based Practice
• Health Sciences
• Human Services
• Microsoft PowerPoint
• Microsoft SharePoint
• Social Sciences
• Supportive Housing
• Coordinating

• Administrative
• Social Services
• Management & Leadership
• Administrative Support Manager
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week