Senior Office Administrator - Hunter Dental

Job summary

The Senior Office Administrator will manage daily patient scheduling, billing, and insurance claims while maintaining accurate patient records. They are also responsible for welcoming patients and ensuring a positive experience through effective communication and administrative support.

Job details

Get to Know Us: Hunter Dental has proudly served the Markham community for over 65 years. Our welcoming, family-focused practice combines modern dental technology with personalized, comprehensive care for patients of all ages. We’re passionate about building lasting relationships with our patients and creating a supportive, collaborative environment where our team can thrive. Schedule: Full-Time Monday: 8:00am - 5:00pm Tuesday: 10:00am - 7:00pm Wednesday: 8:00am - 5:00pm Thursday:8:00am - 5:00pm Friday: 8:00am - 4:00pm (ONE Saturday/month: 8:00am - 1:00pm) What Sets Us Apart: Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth The wage for this Dental Administrator position is $28-$30/hour depending on skills, experience, and location. Please note that this is a replacement job opening. Your Role: Welcome and assist patients upon arrival, creating a warm and positive first impression Optimize the daily appointment schedule to ensure full utilization with minimal gaps Effectively manage the recall system and maintain accurate, up-to-date patient records Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts Proactively manage potential cancellations and address objections to encourage patients to keep their appointments Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner About You: Minimum 3 years of Dental Administration experience is required Experience with dental software programs is required Clinical background is required Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.

What you’ll do

The Senior Office Administrator will manage daily patient scheduling, billing, and insurance claims while maintaining accurate patient records. They are also responsible for welcoming patients and ensuring a positive experience through effective communication and administrative support.

Requirements

Candidates must have a minimum of 3 years of dental administration experience and a clinical background. Proficiency in dental software programs is required to perform the daily administrative and patient-facing duties.

Benefits

• RRSP matching • Gym discounts • Insurance savings • Entertainment deals • Employee and Family Assistance Program • Professional development • Continuing education

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Communication · Preferred
• Billing · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dental administration
• Patient reception
• Appointment scheduling
• Recall system management
• Patient records management
• Billing
• Insurance claims processing
• Clinical background
• Dental software
• Communication
• Customer service
• Conflict resolution
• Patient Assistance
• Curiosity
• Dental Informatics
• Discounts And Allowances
• Setting Appointments
• Dental Technology

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Dental Office Administrator
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers