Administrative Assistant - Orleans Family Dentistry

Job summary

The Administrative Assistant will manage patient scheduling, billing, and insurance claims while maintaining accurate patient records. They are also responsible for welcoming patients and ensuring the daily schedule is optimized for practice efficiency.

Job details

Get to know us: At Orleans Family Dentistry, we believe that an amazing dental practice starts with an amazing team. Located in the vibrant and growing community of Orleans, Ontario, our practice is known for its supportive culture, collaborative environment, and commitment to helping every team member thrive. We take pride in blending advanced dentistry with a warm, welcoming atmosphere – not just for our patients, but for our staff as well. Here, you’ll find a workplace that values balance, professional growth, and celebrating successes together. Whether it’s through mentorship, continuing education opportunities, or simply cheering each other on, we ensure that everyone has the tools and encouragement to reach their full potential. Joining Orleans Family Dentistry means more than just coming to work each day – it’s about being part of a practice where your contributions are recognized, your ideas matter, and your career can flourish. If you’re looking for a place where you’ll feel valued, supported, and inspired, you’ll find it here. Schedule: Full-time Monday, Tuesday, Thursday: 7:15am - 4:00pm Wednesday:12:00pm - 8:30pm Friday: 7:15am - 2:00pm - alternating What Sets Us Apart: Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth The wage for this Dental Administrator position is $26-$31/hour depending on skills, experience, and location. Please note that this is a replacement job opening. Your Role: Welcome and assist patients upon arrival, creating a warm and positive first impression Optimize the daily appointment schedule to ensure full utilization with minimal gaps Effectively manage the recall system and maintain accurate, up-to-date patient records Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts Proactively manage potential cancellations and address objections to encourage patients to keep their appointments Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner About You: Minimum 1 year of Dental Administration experience is required Experience with dental software programs is required Clinical background is considered an asset Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.

What you’ll do

The Administrative Assistant will manage patient scheduling, billing, and insurance claims while maintaining accurate patient records. They are also responsible for welcoming patients and ensuring the daily schedule is optimized for practice efficiency.

Requirements

Candidates must have at least one year of dental administration experience and proficiency with dental software programs. A clinical background is considered an asset for this role.

Benefits

• Competitive pay • Annual reviews • RRSP matching • Gym discounts • Insurance savings • Entertainment deals • Employee and Family Assistance Program • Continuing education opportunities

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dental administration
• Appointment scheduling
• Patient billing
• Insurance claims processing
• Patient records management
• Customer service
• Communication
• Dental software
• Recall system management
• Patient Assistance
• Curiosity
• Dentistry
• Billing
• Dental Informatics
• Discounts And Allowances
• Mentorship
• Setting Appointments

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Administrative Assistant
• Dental Assistant
• Dental Assistants and Therapists
• Dental Assistants