Medical Receptionist

Job summary

The Medical Receptionist is responsible for greeting patients, managing the multi-line phone system, and scheduling appointments. They also handle patient registration, process requisitions, and maintain patient records within the RIS software.

Job details

True North Imaging (TNI) takes great pride in knowing we are providing a high quality and safe service within a patient and family centered environment. The TNI team is committed to providing our patients access to the best possible care at the time they need it most. Duties and responsibilities * Greet patients in a friendly, helpful and professional manner. * Go above and beyond the call of duty to provide the highest level of customer service to our patients and referring physicians. * Patient uptake. This includes organizing and processing requisitions, patient screening forms and inputting patient and procedure information into the RIS software. * Register/check in patients. * Schedule/book appointments. * Manage a multi-line phone system. * Pull and retrieve patient records. * Communicate with health care providers or patients if necessary to clarify information and/or uncover missing information. * Other duties as required by the Regional Manager. Qualifications * Preference will be given to candidates with a flexible schedule, including willingness to work at other locations in the geographical area. * Positive attitude. * Excellent attention to detail, problem solving and organizational skills. * Excellent written and verbal communication skills. * Superior interpersonal skills and the ability to provide excellent patient care and customer service. * Flexibility and openness to the changing needs of the business. * Demonstrated ability to work well both independently and as part of a team. * Understanding of basic office technologies (fax machines, multi-line phone system/computers/printers, etc.) * The ability to troubleshoot and resolve basic computer or office equipment-related issues. * Ability to maintain a professional demeanour and work well under pressure. * Experience in medical administration/diagnostic Imaging would be considered an asset. * Diploma or degree in Medical Office Administration (an asset) * Proficient in using Microsoft Office products, e-mail and the internet. * Excellent employment references. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. We thank all those who apply but only those individuals selected for further consideration will be contacted. What We Offered * Company events * Dental care * Employee assistance program * Extended health care * Life insurance * RRSP match * Health Care Spending Account * Vision care * Service Awards In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, True North Imaging will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

What you’ll do

The Medical Receptionist is responsible for greeting patients, managing the multi-line phone system, and scheduling appointments. They also handle patient registration, process requisitions, and maintain patient records within the RIS software.

Requirements

Candidates should possess excellent communication and organizational skills with the ability to work well under pressure. Experience in medical administration or diagnostic imaging and a diploma in Medical Office Administration are considered assets.

Benefits

• Company events • Dental care • Employee assistance program • Extended health care • Life insurance • RRSP match • Health Care Spending Account • Vision care • Service Awards

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Troubleshooting · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Patient registration
• Appointment scheduling
• Multi-line phone system
• Medical administration
• Data entry
• Problem solving
• Organizational skills
• Communication skills
• Interpersonal skills
• Microsoft Office
• Attention to detail
• Troubleshooting
• Teamwork
• Time management
• Office Equipment
• Multi-Line Phone Systems
• Office Administration
• Professionalism
• Organizational Skills
• Positivity
• Customer Service
• Optometry
• Interpersonal Communications
• Problem Solving
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Setting Appointments
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Medical Receptionist
• Medical Secretary
• Medical Secretaries
• Medical Secretaries and Administrative Assistants