REVENUE CLERK 4 (COLLECTIONS)

Job summary

The Revenue Clerk 4 processes tax and water collection accounts, including verifying property information and calculating billings. They also provide clerical support for bailiff accounts and handle inquiries from the public and external stakeholders via phone and in-person.

Job details

Job ID: 66433 Job Category: Finance, Accounting & Purchasing Division & Section: Finance Shared Services, Tax & Utility Collections Work Location: North York Civic Centre, 5100 Yonge St, Toronto Job Type & Duration: Full-time, Temporary Vacancy (12 months) Hourly Rate and Wage Grade: $32.83 - $35.82 Shift Information: Monday to Friday, 35 hours per week Affiliation: L79 Full-time Number of Positions Open: 1 Posting Period: 16-SEPT-2026 to 30-SEPT-2026 Job Description: The Revenue Clerk 4 will process the tax/water information related to collection accounts and is responsible for performing clerical services for bailiff accounts and handles telephone, counter and written enquiries regarding collections, etc. Major Responsibilities: Extracts information from Water Management and Collection System (WMACS) to verify property address and account number on receipt of requests for New Service Reports from the Department of Public Works, lawyers, owners, agents, etc. Arranges inspection appointment for customers and prepares comments card for re: rating by Inspection Unit. Updates account on Tax Management and Collection System (TMACS)/Water Management and Collection System (WMACS) and calculates new bills. Prepares new accounts for Metered/Flat Rate premises using Inspector's reports to calculate billings. Calculates and issues supplementary bills. Answers telephone and counter enquires regarding new water/tax applications and billings, meter and rate requests, new accounts, supplementary bills, assessment review, penalties, discounts related to tax bill etc. Prepares service orders. Calculates and prepares new Flat Rate billings. Initiates tax/water account updates containing premises address, account number, transaction code, terms involved, reason for cancellation and forwards the information to supervisor. Updates Metered/Flat Rate Water accounts and Sewage Cross Reference File in Water Management and Collection System (WMACS). Searches and verifies records for the issuance to tax/water certificates, checks journal entries regarding charges, payments, etc. Processes credit balances for tax and water accounts. Prepares entries to correct account balances. Calculates, verifies, and processes realty tax adjustments. Sets up, balances and updates tax assessment prior to the levy of taxes. Issues agent agreement forms where owner is not the occupant. Prepares letters for invalid agent agreement forms received. Key Qualifications: Your application must describe your qualifications as they relate to: Experience performing various clerical and administrative office support duties in a financial/corporate environment. Experience in a customer service environment dealing directly with the public, in person, by phone, and by email. Experience with Microsoft Office (e.g. Word and Excel) and/or revenue management systems such as Tax Management and Collection Systems (TMACS) and Water Management and Collection Systems (WMACS). You must also have: Excellent organizational, analytical and multi-tasking skills with the ability to meet deadlines and assess priorities. Knowledge of legislation, regulations, bylaws, policies and procedures that relate to the Certificates and Ownership/Mailing address. Interpersonal skills and the ability to deal effectively with all levels of staff, councillors, the public and external contacts in person, by telephone/fax and in writing. Excellent communication skills with the ability to compose correspondence and memoranda. Ability to exercise independent judgement and discretion in dealing with confidential operational matters and management staff. Ability to work independently with minimal supervision, prioritize work schedules and complete assigned duties within timelines. Ability to plan and organize appointments, meetings, etc. Ability to create and format reports and correspondence. NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES: City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal. Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity. Accommodation The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

What you’ll do

The Revenue Clerk 4 processes tax and water collection accounts, including verifying property information and calculating billings. They also provide clerical support for bailiff accounts and handle inquiries from the public and external stakeholders via phone and in-person.

Requirements

Candidates must have experience in clerical and administrative office support within a financial or corporate environment, along with direct customer service experience. Proficiency in Microsoft Office and familiarity with revenue management systems are required, as well as strong organizational and communication skills.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Financial record keeping · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Clerical support
• Administrative support
• Customer service
• Financial record keeping
• Data entry
• Microsoft Word
• Microsoft Excel
• Tax management
• Water management
• Account reconciliation
• Communication
• Organizational skills
• Analytical skills
• Multi-tasking
• Independent judgment
• Problem solving
• Employment Equity
• Collection Systems
• Tax Management
• Ability To Meet Deadlines
• Accounting
• Management
• Calculations
• Clerical Works
• Customer Service
• Discounts And Allowances
• Finance
• Interpersonal Communications
• Legislation
• Memos
• Microsoft Office
• Multitasking
• Public Works
• Purchasing
• Revenue Management
• Sewage
• Tax Assessment
• Water Resource Management
• Collections
• Prioritization

Job areas

• Finance & Accounting
• Government & Public Sector
• Administrative
• Customer Service & Support
• Revenue Collector
• Billing Clerk (General)
• Accounting and Bookkeeping Clerks
• Billing and Posting Clerks