DENTAL CLERK

Job ID: 66366 Job Category: Health Services Division & Section: Public Health, Clinical Services Work Location: TBD Job Type & Duration: 8 Temporary (11 months) vacancies Hourly Rate: $31.60 - $34.48, PSG:TF0159, Wage Grade: 7906 Shift Information: Mon-Fri 7hrs/day 35hrs/week. Affiliation: L79 Full-time Number of Positions Open: 8 (Eight) Posting Period: 14-August-2026 to 28-August-2026 Major Responsibilities: Performs reception duties (i.e. answering telephone, greeting clients) Assists clients/caregivers in completing medical history information, survey questionnaires, and applying for provincially or federally funded dental programs etc. Ensures clients /caregivers sign eligibility forms for patients in the Ontario Senior Dental Care Program (OSDCP), “Healthy Smiles Ontario Dental Program” (HSO) and other dental programs Completes dental forms, maintains dental files, files charts/records alphabetically and conducts annual file clearance Maintains waiting room. Schedules appointments for the dentists, dental assistants and hygienists. Arranges dental appointments, refers patients to specialists, follows up with patients from school screening programs Prepares staff related documentation (i.e. attendance, vacations, etc.). Maintains up to date payroll and personnel information on dental staff Generates regular reports and monthly staff records on the computer. Enters, updates and retrieves computerized dental and clinical information using the Oral Health Information Support System (OHISS), screening program software (DSDL) and Abeldent dental software system. Prints documents as necessary Maintains inventory by ordering, receiving, checking and stocking dental supplies Receives dental supply requisitions from staff and arranges ordering and delivery of supplies Arranges for repairs and transfers, and tracks and monitors safety of dental equipment Prepares and completes records for payment of equipment repairs and supplies purchased Collects and mails the x-ray dosimeters for recording staff exposure to radiation Provides Toronto Public Health dental and other program information services to clients, and residents (i.e. promoting clinics as necessary, providing health brochures and pamphlets), in TPH managed dental clinics, school screening program or mobile team settings (long term care facilities, shelters or other partner agencies Prepares dental claims for billing insurance companies Processes and inputs dental claims and pre-authorization of dental services forms verifying the completeness and accuracy of procedure codes and payment of fees. Follows up on claims that have not been paid. Receives and processes payments of claims as defined by policy. Provides information to inquiries from parents, clients, staff and other agencies regarding the department’s dental program (i.e. eligibility guidelines) Packs soiled laundry and arranges for pick up, completes laundry slip, signs incoming invoice and forwards to appropriate personnel for payment Key Qualifications: Your application must describe your key qualifications as they relate to: Experience working in a dental practice. Experience in scheduling dental appointments; reception duties, responding to telephone inquiries regarding dental needs. Experience in the set up and maintenance of filing systems. Experience in ordering dental supplies and office supplies. Experience in completing dental insurance claim forms and compiling statistical data. Experience with customer service. You must also have: Knowledge of and familiarity with dental procedures and dental terminology. Excellent keyboarding and data entry skills with an emphasis on volume and accuracy. Good interpersonal, written and oral communication skills. Ability to work in multidisciplinary teams and maintain cooperative relationships. Ability to carry out routine duties with minimal direction. Ability to work flexible hours including evenings and weekends. Willingness to travel to other clinics and/or schools. Fluency in a second language (Russian, Hungarian, Cantonese, Mandarin, Spanish, Portuguese, Tagalog, Farsi, Arabic), is an asset. NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES: City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal. Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity. Accommodation The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

The dental clerk performs reception duties, schedules appointments, and manages dental records and files. They also handle dental supply inventory, process insurance claims, and provide program information to clients and staff.

Candidates must have experience in a dental practice, including scheduling, reception, and filing. Proficiency in dental terminology, data entry, and customer service is required, along with the ability to work in various clinical settings.

• Customer servicePreferred
• Data entryPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Dental terminology
• Data entry
• Customer service
• Scheduling
• Filing systems
• Dental insurance claims
• Inventory management
• Keyboarding
• Communication skills
• Interpersonal skills
• Report generation
• Clinical information systems
• Office administration
• Multidisciplinary teamwork
• Office Supply Management
• Oral Health
• Equipment Repair
• Employment Equity
• Medical History Documentation
• Follow-Up Care
• Dental Therapy
• Portuguese Language
• Russian Language
• Farsi Language
• Dental Care
• Dental Procedures
• Hungarian Language
• Arabic Language
• Dentistry
• Billing
• Cantonese Chinese
• Mandarin Chinese
• Customer Service
• Hospital Information Systems
• Data Entry
• Dental Informatics
• Disabilities
• Spanish Language
• Inventory Management
• Invoicing
• Long-Term Care
• Tagalog Language
• Procedure Codes
• Statistics
• Verbal Communication Skills
• Filing

• Healthcare
• Administrative
• Government & Public Sector
• Customer Service & Support
• Rental Clerk
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Minimum experience

2+ years

Apply by

Aug 29, 2026

Posting language

English

Working hours

35 hours per week