Customer Service Clerk-C0783

Original job posting

The role involves providing frontline customer service, processing recreation program registrations, and managing facility bookings. Additionally, the clerk is responsible for financial balancing, handling payments, and maintaining accurate records for the Finance Division.

Job details

File Number: 3939 Employee Group: Local 101 Service Area: Neighbourhood and Community-Wide Services Division: Community Development and Grants Job Type: Full-Time Temporary (up to 1 year) # of Openings: 2 SUMMARY OF DUTIES: Reports to the Supervisor, Customer Service and works in conjunction with other divisional staff. Performs duties of an administrative, customer service and clerical nature including processing and modifying registrations, bookings and memberships, and responding to inquiries. WORK PERFORMED: * Provides frontline customer service contact to the public; provides a wide range of information about community programs; receives and responds to inquiries and redirects as required. * Processes and updates various City of London recreation memberships; accepts and processes program registration and processes various refunds. * Logs complaints/issues into the customer service database. * Processes contracts for the City of London recreation facilities such as baseball diamonds, soccer fields, arenas, community centres, garden plots, pool rentals and other facilities. Produces and sends correct billing and amendments for client contracts. * Receives, reviews and processes subsidy applications for recreation programs. * Assists with processing and selling of items such as bus passes, garbage tags, etc. * Responsible for daily individual balancing of registrations, facility bookings and admissions. Completes documentation including a daily recap sheet, account balance, bank deposit and financial summary reports for submission to the Finance Division. * Receives, records and deposits revenues received from various sources. * Processes and distributes team internal and external mail. QUALIFICATIONS: Six months from a Community College Office Administration Diploma or equivalent EXPERIENCE: One year of related customer service experience. SPECIALIZED TRAINING & LICENSES: Skills and abilities in the following areas are necessary: * Demonstrated customer service skills including cash handling. * Demonstrated proficiency in data entry using various software systems. COMPENSATION & OTHER INFORMATION: $43,779 - $64,094 (Level 7) This posting is for 2 permanent full-time position being filled on a temporary full-time basis for up to 1 year. Current hours of Work: Monday - Friday from 8:30 a.m. - 4:30 p.m. Work Arrangement: Onsite. Subject to change in accordance with business requirements. These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays. POLICE RECORD CHECK: The successful candidate will be required to complete a Criminal Record Check.

What you’ll do

The role involves providing frontline customer service, processing recreation program registrations, and managing facility bookings. Additionally, the clerk is responsible for financial balancing, handling payments, and maintaining accurate records for the Finance Division.

Requirements

Candidates must possess at least six months of a Community College Office Administration Diploma or equivalent. One year of related customer service experience and proficiency in data entry and cash handling are also required.

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• Financial Reporting · Preferred
• Cash handling · Preferred
• record keeping · Preferred
• Communication · Preferred
• Data entry · Preferred
• Billing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Data entry
• Administrative support
• Financial reporting
• Contract processing
• Database management
• Billing
• Record keeping
• Communication
• Cash Handling
• Office Administration
• Clerical Works
• Customer Service
• Community Development
• Data Entry
• Finance
• Selling Techniques
• Software Systems
• Registration
• Balancing (Ledger/Billing)

Job areas

• Customer Service & Support
• Administrative
• Government & Public Sector
• Sports & Recreation
• Finance & Accounting
• Customer Service Clerk
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives