Office Administrator

Job summary

Manage front office operations, including greeting patients, answering calls, scheduling appointments, maintaining records, and handling correspondence. Coordinate with clinical staff, support billing and insurance workflows, assist with data entry and reporting, and maintain an organized reception area while providing courteous service and following privacy procedures.

Job details

Company Description Choice Medical Clinic is a hospital and health care provider originally based in North Little Rock, Arkansas, serving patients with a range of medical needs. The clinic focuses on delivering accessible, reliable care supported by a professional, patient-centered team. As the organization grows, it continues to invest in strong administrative and clinical support to maintain smooth operations and quality service. Team members join a collaborative environment where attention to detail and respect for patients and colleagues are highly valued. Role Description This full-time Office Administrator role is an on-site position based in Vancouver, BC. The Office Administrator will manage day-to-day front office operations, including greeting patients, answering phone calls, scheduling appointments, and maintaining electronic and paper records. Responsibilities include handling incoming and outgoing correspondence, organizing files, managing office supplies and equipment, and supporting billing and insurance documentation workflows. The role also involves coordinating with clinical staff, ensuring accurate data entry, assisting with basic reporting, and helping maintain a clean, organized, and professional reception area. The Office Administrator is expected to provide consistent, courteous customer service while following clinic procedures and privacy regulations. Qualifications Strong Office Administration and Administrative Assistance skills, including scheduling, records management, and general clerical support. Comfort working with Office Equipment (phones, printers, scanners, fax machines) and basic computer applications such as email, calendars, and office software. Effective Communication and Customer Service skills, with the ability to interact professionally with patients, visitors, and staff in person and by phone. Previous experience in a healthcare or clinic setting is an asset, including familiarity with medical terminology and patient confidentiality standards. High level of accuracy and attention to detail, with strong organizational and time-management abilities in a busy environment. Ability to work on-site full-time in Vancouver, BC, and collaborate with a multidisciplinary team. High school diploma or equivalent required; post-secondary education in office administration, healthcare administration, or a related field is an advantage. Reliability, professionalism, and a commitment to inclusive, respectful interactions with people from diverse backgrounds.

What you’ll do

Manage front office operations, including greeting patients, answering calls, scheduling appointments, maintaining records, and handling correspondence. Coordinate with clinical staff, support billing and insurance workflows, assist with data entry and reporting, and maintain an organized reception area while providing courteous service and following privacy procedures.

Requirements

Requires strong administrative, scheduling, records management, communication, and customer service skills, along with accuracy, organization, and time management. A high school diploma or equivalent is required; healthcare experience and post-secondary education in office or healthcare administration are advantageous.

Listed skills

• Office Administration · Preferred
• scheduling · Preferred
• Communication · Preferred
• Customer service · Preferred
• Data entry · Preferred
• Organization · Preferred
• Time management · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Office Administration
• Administrative Assistance
• Scheduling
• Records Management
• Clerical Support
• Office Equipment Operation
• Communication
• Customer Service
• Data Entry
• Organization
• Time Management
• Attention To Detail
• Medical Terminology
• Patient Confidentiality
• Billing Documentation
• Insurance Documentation

Job areas

• Administrative
• Healthcare
• Customer Service & Support