Receptionist - Casual

A Rewarding Career at CASA Mental Health Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive. Job Details Wage range: $23.34 to $27.58 per hour Location: Edmonton, Multi – Site Union: In-scope Classification: Administrative Support II FTE:0 Status: Casual About the Role The Receptionist creates a welcoming environment for patients and families as the first point of contact with CASA. They are responsible for supporting staff and program requirements, obtaining and confirming patient information, to help ensure patients and families receive quality care. The Receptionist will: Welcome guests and inform staff of their arrival and direct them to rooms as required. Develop an understanding of CASA’s programs and the associated referral processes to best support patients and their families. Greet patients and their families and liaise with staff to coordinate arrivals and direct families. Respond to incoming calls and transfer inquiries to the appropriate person and/or take accurate messages. Schedule return appointments for patients and makes appointment confirmation calls. Receive, send and distribute inter-office and external mail Understand CASA’s programs and services, and where to direct calls to if there are questions. Understand and provide direction on the processes for AHS referrals and self-referrals. Order personal protective equipment (PPE) and other office supplies. Knowledge, Skills and Abilities Proficiency in Microsoft Office suite. High level of accuracy with data entry. Excellent verbal and written communication skills. Excellent customer service skills. Education and Experience Medical Office Assistant or equivalent One-to-two years of administrative experience in a medical setting. Conditions of Employment A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate. Apply today to start making a difference for Alberta’s children and families! Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at [email protected] Closing Date: August 28, 2026 Please quote the following competition number in your application materials 26-129.

The Receptionist serves as the first point of contact, welcoming patients and families and coordinating their arrivals. They are responsible for managing phone inquiries, scheduling appointments, and handling office supplies and mail.

Candidates should have a Medical Office Assistant qualification or equivalent and one to two years of administrative experience in a medical setting. A satisfactory Criminal Records Check is a mandatory condition of employment.

• Customer servicePreferred
• Microsoft OfficePreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Microsoft Office
• Data Entry
• Verbal Communication
• Written Communication
• Customer Service
• Appointment Scheduling
• Patient Coordination
• Office Administration

• Administrative
• Healthcare
• Social Services
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

0+ years

Apply by

Feb 15, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available