Medical Receptionist (Family Health Team)

The Carefirst Family Health Team (FHT) is seeking full-time/part-time permanent Medical Receptionists to join our innovative, interdisciplinary team dedicated to delivering high-quality, community-based care. About Us Carefirst FHT is committed to delivering exceptional, comprehensive primary care through a collaborative, team-based model that includes family physicians, nurse practitioners, nurses, social workers, service navigators, dieticians, physiotherapists, and medical receptionists. We have a robust Chronic Disease Management and Prevention program, including a Diabetes Education Program, and are actively involved in many of the Ontario Health Team’s primary care initiatives. Our “Hub & Spoke Model” and strong community partnerships ensure coordinated, high-quality, patient‑centred care across the continuum. We work closely with Carefirst Seniors & Community Services Association to provide truly integrated services. On‑site & Integrated Programs/Services include: * Ontario Health atHome (formerly Home and Community Care Support Services) * MINT Memory Clinic * Ontario Structured Psychotherapy (OSP) Program * Specialist Clinics: psychiatry, cardiology, endocrinology, optometry, geriatric medicine, gynecology, chiropody, rheumatology, physiotherapy, and audiology Clinic Locations We currently operate five well-established clinics across Scarborough, Markham, Richmond Hill, and Stouffville and continue to expand in Markham to support continued growth and community needs. Current clinic locations: * 300 Silver Star Blvd, Scarborough (Midland / McNicoll) * 420 Hwy 7 East, Richmond Hill (West Beaver Creek / Hwy 7) * 360 Highway 7 East, Richmond Hill (Highway 7 / Chalmers Rd) * 105 Gibson Centre, Markham (Steeles Ave East/Warden Ave) * 37 Sandiford Drive, Stouffville (Stouffville Main St/Sandiford Dr) Upcoming new clinic locations: * Unionville Commons Seniors Hub, Markham (Unionville Main Street/Highway 7 East) Employees will be assigned to a location that aligns with the operation needs, with occasional rotation to support clinic operations. Pay range: $37,000 - $42,000 annually Responsibilities: • Provide administrative and clinical support at the front desk to ensure smooth daily operations of the Family Health Team • Greet and receive patients for various physicians and other healthcare practitioners, coordinate efficient patient flow, and provide professional and caring interaction with patients • Responsible for booking appointments, scheduling patients, and providing follow-up; answering the phones, photocopying, receiving faxes and medical reports, and then scanning into the Electronic Medical Records (EMR) system • Collect and process OHIP billing on a weekly basis • Maintain and manage patient files, charts, and records while safeguarding patient confidentiality Requirements: • Diploma in Health Care Administration, Medical Office Administration, or related discipline • At least 1 years’ front desk experience, in a healthcare setting preferred • Exceptional telephone etiquette and customer service skills • High degree of accuracy and attention to detail • Knowledge of OHIP billing and coding • Strong interpersonal skills, as well as being able to accept work from various sources (physicians, nurses, office manager) • Well organized and ability to multitask in a fast-paced environment • Proficient computer skills in Microsoft Office, and EMR (Telus Practice Solutions) is an asset • Available to work flexible hours including some evenings and weekends • Fluent in English and a second language that reflects the community served, such as Cantonese, Mandarin, is an asset • A valid vulnerable sector police record check completed within one year Benefits: • Dental Care • Extended Health Care • HOOPP • Comprehensive Orientation Program • Training and Education Subsidy Application Deadline: August 31, 2026 Interested applicants may apply through Carefirst’s careers page, Indeed, or by emailing [email protected] [[email protected]] Carefirst is an equal opportunity employer. We are also committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted

The Medical Receptionist provides administrative and clinical support at the front desk, including greeting patients and managing patient flow. They are also responsible for booking appointments, processing OHIP billing, and maintaining patient records within the EMR system.

Candidates must hold a diploma in Health Care or Medical Office Administration and have at least one year of front desk experience in a healthcare setting. Proficiency in Microsoft Office, EMR systems, and knowledge of OHIP billing are required, along with the ability to work flexible hours.

• Dental Care • Extended Health Care • HOOPP • Comprehensive Orientation Program • Training and Education Subsidy

• Customer servicePreferred
• Microsoft OfficePreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Medical Reception
• Administrative Support
• Patient Scheduling
• OHIP Billing
• Electronic Medical Records
• Customer Service
• Telephone Etiquette
• Data Entry
• Multitasking
• Interpersonal Skills
• Medical Coding
• Record Management
• Microsoft Office

• Healthcare
• Administrative
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week