Spa Receptionist/Spa Attendant - Winter 2026/2027

Job Title - Spa Receptionist/Spa Attendant Reports to - Spa Manager/ Assistant Spa Manager Company Overview: In the heart of the village, nestled between the snowy mountains of British Columbia’s interior at Big White ski resort, The Spa at Stonebridge provides the ultimate alpine getaway experience! We are a seasonally run spa at Big White ski resort looking for a spa receptionist to join our dynamic team for the upcoming winter season. If you're looking for a fun and unique experience like no other, we would love to meet you! Job Description: We are currently seeking a spa receptionist/Spa attendant to join our spa team for the upcoming winter 2026/2027 season on a contract term. Schedule: * Full time and part time available * 8 hour shifts * 5 days per week * Weekend availability Job duties and responsibilities: * Welcome and greet guests, provide information about services and facility and provide guests with positive first and last impression * Manage reservations via telephone and email. Book appointments through online software and confirm policies and guest information. * Oversee front of house and organize daily spa schedule and opening and closing duties. * Perform consultation forms with guests to provide to spa practitioners * Spa Admin Duties - Cash handling, cash out, client records, processing transactions, booking appointments, managing treatment schedules, confirmation of appointments, retail sales, emails. * Interact with guests and maintain cleanliness of front desk and guest areas. * Handle customer complaints and refer to management * Promote services and products * Daily cleaning including washing and folding laundry, washing and maintaining stock of guest cups and glassware. Assisting therapists with cleaning in treatment rooms. Evening shifts of full spa cleaning after closing. Including vacuum, mopping, deep clean of bathrooms and guest areas. * Inventory and stock control, assist in merchandising of products. Qualifications: * Must be comfortable working with a computer. Familiar with Microsoft word , google docs, excel an asset but can be trained on programs * Excellent time management skills * Must be able to multitask * Excellent written and spoken communication skills * Experience working in spa or salon environment * Positive and friendly attitude. Team player * Confident telephone manner * Flexible * Must have an understanding of appointment calendar management and spa software * Must be able to relocate to big white ski resort for the season or commute to and from work * Certifications in esthetics services an asset * Language – English Experience: * 1 year previous experience in similar setting required. Physical requirements: * Must be capable of lifting 25 to 50 lbs on occasion * Will be seated for long periods of time * Must be capable of standing, walking up stairs and commuting in the snow Compensation: * Wage: $19.50/hr * Hourly wage + commission on retail sales * Seasonal Contract term

Manage front-of-house operations including guest greetings, appointment scheduling, and administrative duties such as cash handling and retail sales. Maintain facility cleanliness through daily cleaning tasks and assist therapists with treatment room maintenance.

Requires at least one year of experience in a similar setting and proficiency with computers and office software. Candidates must be able to relocate to or commute to Big White ski resort and be capable of physical tasks including lifting up to 50 lbs.

• Commission On Retail Sales

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Appointment Scheduling
• Cash Handling
• Retail Sales
• Time Management
• Multitasking
• Communication Skills
• Spa Software
• Microsoft Word
• Google Docs
• Excel
• Inventory Control
• Conflict Resolution
• Cleaning and Maintenance
• Telephone Etiquette
• Administrative Support

• Hospitality
• Customer Service & Support
• Administrative
• Retail
• Sports & Recreation

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week