Medical Office Assistant

Job summary

Provides front-line administrative and clerical support, including appointment scheduling, patient flow management, records and document management, client intake, referrals, and billing. Collaborates with the interdisciplinary care team to support coordinated care and a welcoming client experience while maintaining privacy, confidentiality, and quality standards.

Job details

Medical Office Assistant Belleville Neighbourhood Clinic (BNC) Full-Time Permanent 1.0 FTE $42,351.40 - $51.469.60 - based on 35 hours/week BQWCHC, in partnership with the Primary Care Network of the Hastings Prince Edward Ontario Health Team (HPE OHT), is pleased to announce the establishment of the Belleville Neighbourhood Clinic and to invite administrative professionals interested in supporting a comprehensive primary health care service team to apply. The Belleville Neighbourhood Clinic is affiliated with the Belleville and Quinte West Community Health Centre (BQWCHC) but will operate in a separate location providing Primary Care services to better serve our community. The Clinic is part of the HPE OHT’s strategy to increase access and attachment to primary health care in HPE. The Opportunity As a key member of the interdisciplinary health care team, the Medical Office Assistant (MOA) provides essential front-line administrative and clerical support to ensure the efficient operation of the clinic and a positive, client-centred experience for clients, families, and visitors. Working in close collaboration with physicians, nurses, nurse practitioners, and allied health professionals, the MOA supports coordinated, timely care through effective appointment scheduling, patient flow management, and comprehensive records and document management. The MOA plays an integral role in supporting both clinical and administrative processes, including client intake, referrals, billing, and information management, while upholding privacy, confidentiality, and quality standards. With a strong focus on teamwork, communication, and service excellence, the MOA contributes to continuity of care, clinic efficiency, and health promotion initiatives, supporting safe, welcoming, and responsive care delivery within a dynamic primary care environment. Qualifications Diploma/certificate as a Medical Secretary and/or equivalent work experience in a health care setting Recent office/reception experience in a health setting is preferred Proficiency in use of computers and various software applications; office equipment (experience in an electronic medical record a definite asset) Seasoned professional with excellent communication skills and ability to work well in an inter-professional and collaborative environment Demonstrated excellent problem-solving, organizational and interpersonal skills with an ability to work effectively and respectfully in a collaborative, interdisciplinary team environment This role includes primarily daytime clinic hours, with some evenings, to better accommodate patients’ needs and improve access to care. A copy of the full job description is available on request. To query or to apply for this opportunity please forward your resume and cover letter electronically to hr@bqwchc.com Within the subject line of your email, please indicate the position title for which you are applying. POSTED UNTIL: October 9, 2026, at 4:00pm. BQWCHC encourages applications from diverse communities including person with disabilities, the 2SLGBTQ+, Indigenous, and racialized communities. If you have a disability and require accommodation to participate in the hiring process, please call 613-965-0698 x 157 or email hr@bqwchc.com. For more information, please visit our website at www.bqwchc.com. We sincerely thank all applicants however, only those selected for an interview will be contacted.

What you’ll do

Provides front-line administrative and clerical support, including appointment scheduling, patient flow management, records and document management, client intake, referrals, and billing. Collaborates with the interdisciplinary care team to support coordinated care and a welcoming client experience while maintaining privacy, confidentiality, and quality standards.

Requirements

Requires a Medical Secretary diploma or certificate, or equivalent work experience in a healthcare setting; recent healthcare office or reception experience is preferred. Candidates should have computer and office software proficiency, with electronic medical record experience an asset, as well as strong communication, problem-solving, organizational, and interpersonal skills.

Listed skills

• Teamwork · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Billing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Appointment Scheduling
• Patient Flow Management
• Medical Records Management
• Document Management
• Client Intake
• Referral Coordination
• Billing
• Electronic Medical Records
• Computer Proficiency
• Office Software
• Communication
• Problem-Solving
• Organization
• Interpersonal Skills
• Teamwork
• Confidentiality

Job areas

• Healthcare
• Administrative
• Customer Service & Support