Unit Clerk, Oncology Clinic

Job summary

The Unit Clerk manages daily clinic operations, including transcribing clinician orders, scheduling diagnostic and therapeutic services, and maintaining patient records. They also perform receptionist duties, such as greeting patients and facilitating efficient patient flow while providing compassionate support to the clinical team.

Job details

As the first friendly face on the unit, you are regularly recognized by your colleagues for your genuine balance of keen observation skills, compassionate communications, and enviable organizational talent. You have a natural gift of managing the “day-to-day” while daring to imagine new processes to streamline, clarify, and keep the focus on what’s most important: the people. When priority tasks seem to be multiplying, you maintain your composure along with your unwavering kindness and compassion for your colleagues, patients, and their families. Watch this video to learn about being a Unit Clerk at BC Cancer: https://youtu.be/VUFjYDZlhKs What you’ll do Transcribe and process clinician orders by completing and forwarding requisitions for tests or services, using the electronic health record system to schedule; tests or services with the appropriate departments/processes; return appointments, appointments of various types and related data into the electronic health record, and communicate various information according to procedure. Organize diagnostic and therapeutic services for patients by co-ordinating numerous interrelated appointments. Prepare and communicate related instructions to patients in person, by telephone, by mail or virtual. Gather patient information for medical appointments to assist in facilitating an efficient patient flow. Request, receive and transport patient information to designated clinical area. Prepare documents for clinical team and patient. Perform a variety of receptionist duties such as greeting and registering patients and supporting way finding, answering the telephone/switchboard and responding in person by triage inquiries, relaying verbal and written messages. Participate in the onboarding and orientation of staff through methods such as demonstrating work procedures and answering related queries. Support student clinical practicums as required. What you bring Qualifications: Grade 12, medical terminology, and graduation from a recognized Nursing Unit Clerk Program plus one (1) year’s recent, related experience or an equivalent combination of education, training and experience. Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change. Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Cancer contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system. Core Competencies Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic. Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.). You have: Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Physical ability to carry out the duties of the position. Ability to keyboard 40 w.p.m. Ability to organize work. Ability to operate related equipment. Ability to utilize a variety of computer software applications Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change. Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Cancer contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system. What we bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home. Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees. Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more. PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position). Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more. Job Type: Casual Wage: $30.03 per hour. Location: 600 West 10th Avenue, Vancouver, V5Z 4E6 Applications will be accepted until position is filled. Hours of Work: Varying hours & workdays Requisition Number: CAS-2453325E

What you’ll do

The Unit Clerk manages daily clinic operations, including transcribing clinician orders, scheduling diagnostic and therapeutic services, and maintaining patient records. They also perform receptionist duties, such as greeting patients and facilitating efficient patient flow while providing compassionate support to the clinical team.

Requirements

Candidates must have a Grade 12 diploma, medical terminology knowledge, and graduation from a recognized Nursing Unit Clerk Program with at least one year of related experience. Applicants are also expected to demonstrate a commitment to Indigenous cultural safety, anti-racism, and equity-deserving groups within the healthcare context.

Benefits

• Health programs • Wellness programs • Development programs • Professional development opportunities • WorkPerks discount program

Listed skills

• interpersonal skills · Preferred
• Communication · Preferred
• Data entry · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical terminology
• Electronic health record system
• Transcription
• Scheduling
• Receptionist duties
• Triage
• Communication
• Organizational skills
• Patient flow management
• Data entry
• Keyboarding
• Cultural safety
• Anti-racism
• Patient-centred care
• Interpersonal skills

Job areas

• Healthcare
• Administrative
• Social Services
• Government & Public Sector