Administrative Support

Job summary

Welcome clients and visitors, handle calls and inquiries, manage reception, mail, deliveries, and client documents, and maintain accurate client records. Provide administrative support to the team, connect clients with the appropriate staff, and handle confidential information with discretion.

Job details

Experience Avail At Avail CPA, we believe great work happens through collaboration. With over 90 years of experience and a growing team of 160+ professionals across Alberta and British Columbia, we help our clients and communities thrive through expert advice, genuine care, and innovative solutions. We’re looking for an Administrative Support Team Member to join our Lethbridge office. You’ll often be the first point of contact for our clients while also helping keep the day-to-day operations of the office organized and running smoothly. If you’re friendly, organized, detail-oriented, and enjoy helping people, we’d love to hear from you. What You’ll Do Welcome clients and visitors and create a positive, professional first impression. Answer and direct incoming calls and assist with general client inquiries. Manage the reception area, mail, couriers, deliveries, and incoming client documents. Maintain accurate client records and information in our systems. Learn Team Members’ schedules and areas of expertise to help connect clients with the right person. Handle client and firm information with discretion and confidentiality. Communicate client questions or concerns to the appropriate Team Member. Use Outlook, Teams, Word, Excel, Caseware, and other firm systems to manage tasks and information. Provide day-to-day administrative support to Team Members and assist with additional tasks as needs arise. Work collaboratively with the team to solve problems and keep the office running smoothly. What We’re Looking For Previous administrative, reception, or customer service experience is an asset Strong communication and interpersonal skills Excellent organization and attention to detail A friendly, professional, and confident approach when working with clients Ability to manage multiple tasks and priorities Comfort using Microsoft Word, Excel, Outlook, and Teams Strong judgment and discretion when handling confidential information Willingness to learn new systems and take on new responsibilities A positive, collaborative approach and willingness to help others Accountability for your work and openness to feedback and continued learning What We Offer Competitive salary aligned with experience and responsibilities Comprehensive benefits package, including medical, dental, and vision Summer hours with four-day work weeks and Fridays off Exceptional work-life balance and a supportive firm culture A collaborative environment where connection, trust, and transparency matter Training and development opportunities to help you continue building your skills and career Join Us If you enjoy working with people, staying organized, helping others, and being an important part of a busy office, apply now and experience what makes Avail different

What you’ll do

Welcome clients and visitors, handle calls and inquiries, manage reception, mail, deliveries, and client documents, and maintain accurate client records. Provide administrative support to the team, connect clients with the appropriate staff, and handle confidential information with discretion.

Requirements

Previous administrative, reception, or customer service experience is an asset, along with strong communication, organization, and attention to detail. Candidates should be comfortable using Microsoft Office tools, able to manage competing priorities and confidential information, and willing to learn new systems and collaborate with the team.

Benefits

• Medical Benefits
• Dental Benefits
• Vision Benefits
• Four-Day Work Weeks During Summer
• Work-Life Balance
• Supportive Firm Culture
• Training and Development Opportunities

Listed skills

• Communication · Preferred
• interpersonal skills · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Customer service · Preferred
• Administrative Support · Preferred
• Multitasking · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• Microsoft Teams · Preferred
• Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Interpersonal Skills
• Organization
• Attention to Detail
• Customer Service
• Reception
• Administrative Support
• Multitasking
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft Teams
• Confidentiality
• Judgment
• Collaboration
• Recordkeeping

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting