Administrative Assistant

About the Role: The Administrative Assistant plays a crucial role in ensuring the smooth and efficient operation of our consumer support services team in Canada. This position is responsible for managing a variety of administrative tasks that support daily business functions and enhance overall team productivity. The successful candidate will serve as a key point of contact for internal and external stakeholders, facilitating communication and coordination across departments. Minimum Qualifications: * High school diploma or equivalent required; post-secondary education in business administration or related field is preferred. * Proven experience in a general administrative role, preferably within consumer support or service-oriented industries. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with office equipment. * Strong organizational skills with the ability to manage multiple tasks and prioritize effectively. * Excellent verbal and written communication skills in English. Preferred Qualifications: * Experience working in consumer support services or a customer-facing environment. * Basic understanding of financial processes such as invoicing and expense tracking. * Demonstrated ability to work independently and collaboratively within a team. Responsibilities: * Serve as the first point of contact for incoming calls, emails, and visitor inquiries, providing timely and professional responses. * Prepare, edit obituaries and photos and be able to create bookmarks and memorial cards as required. * Receiving payments and creating receipts. Skills: The required general administrative skills are applied daily to manage scheduling, correspondence, and document preparation, ensuring that the consumer support team operates efficiently. Strong organizational abilities enable the Administrative Assistant to handle multiple priorities and maintain accurate records, which supports seamless communication and workflow. Proficiency with office software tools facilitates the creation of obituary and stationary needs.

The Administrative Assistant manages daily business functions, including handling incoming communications and visitor inquiries. They are also responsible for preparing documents such as obituaries and memorial cards, as well as processing payments.

Candidates must have a high school diploma or equivalent, with post-secondary education in business administration preferred. Proficiency in Microsoft Office and strong organizational and communication skills are required.

• Time managementPreferred
• Customer servicePreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Administrative support
• Microsoft Office Suite
• Customer service
• Communication
• Organizational skills
• Time management
• Invoicing
• Expense tracking
• Data entry
• Record keeping
• Scheduling
• Correspondence
• Office Equipment
• Support Services
• Workflow Management
• Organizational Skills
• Administrative Functions
• Microsoft Excel
• Business Administration
• Customer Service
• Document Preparations
• English Language
• Microsoft Outlook
• Microsoft Office
• Microsoft PowerPoint
• Coordinating

• Administrative
• Customer Service & Support
• Administrative Assistant
• Office / Administrative Assistant (General)
• Administrative and Executive Secretaries
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week