Education: Secondary (high) school graduation certificate. Work setting: Retail/wholesale establishment/distribution centre. Industrial. Tasks: Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Explain the type and cost of services offered. Maintain records and statistics. Answer clients' inquiries and provide information. Computer and technology knowledge: Internet. MS Excel. MS Outlook. MS Windows. MS Word. MS PowerPoint. MS Office. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Work under pressure. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Reliability. Team player. Ability to multitask. Quick learner. Screening questions: Are you authorized to work in Canada?. Do you have experience working in this field?. Do you live near the job location?. Experience: 3 years to less than 5 years. Employment terms options: Day. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Group insurance benefits. Life insurance. Long term benefits: Long-term care insurance. Other benefits: Parking available.