Wholesale Specialist- Head office

Position: Wholesale Specialist

Love your job!
Are you looking for a new exciting opportunity?

DAVIDsTEA is a Canadian based company with its headquarters located in Montreal. We’re best known for our super-friendly staff, above-and-beyond customer service, and modern design and of course our huge collection of world-class, exclusive teas and related products. Our company is making tea fashionable and fun, and we pride ourselves on offering the best possible service to our customers and a positive work environment for our employees.

About the role:

We are looking for a dynamic Wholesale Specialist to join our team!

As a member of the Wholesale team, the Wholesale Specialist will be the instrumental in the growth of the wholesale business. If you enjoy working in a fast evolving and growing environment this is the perfect position for you!

Sounds like you? Keep reading…

Responsibilities

• Support DAVIDsTEA wholesale business with a focus on key accounts (logistics, paperwork, administrative support)
• Manage incoming inquiries, documentation and requests from grocery / pharmacy clients
• Identify ways to organize, improve efficiency; identify root causes, and manage operations to improve performance.
• Deliver an exceptional customer service experience to all clients by providing them with information, sales quotations and any necessary follow up
• Find innovative ways to address special requests
• Create marketing briefs and update promotional calendar
• Support the launch of marketing campaigns within the department
• Execute competitive analyses, post mortems, and update/create new reports to help manage and grow the business.
• Gather key information for projects and work alongside the Head of Alternate Sales Channels
• Research prospective clients while actively providing recommendations and ideas to grow sales channel

So are YOU our next Wholesale Specialist?

Requirements

• 2 to 4 years of experience in a similar role
• Skilled, highly adaptable problem-solver and an organized multitasker
• Forward-thinker that is able to go above and beyond to increase the level of customer satisfaction
• Fluently bilingual (English and French)
• Fast-learner, capable of taking on an increasing scope of responsibilities
• Project management/implementation experience
• Computer savvy with a strong knowledge of MS Office (Excel, PowerPoint)
• Positive and enthusiastic goal driven team-player
• Strong interpersonal skills; ability to work cross-functionally

Sound good? Then join us in our mission of making the world smile— one cup at a time.