Team Lead, Montreal Mailroom Services • Client Support Services

May 25 2023
Categories Office clerk,
Montreal, QC • Full time

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.

United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Now Hiring: Team Lead, Montreal Mailroom Services • Client Support Services

The Team Lead for Montreal Mailroom Services will manage a team and cultivate relationships with managers, vendors, and work directly with Finance. The Team Lead will be required onsite five days per week. The Client Support Services department associates processing day-to-day tasks associated with services provided to transfer agency issuer clients. The main focus is following the issuer's regulatory responsibilities to distribute annual meetings and other related materials to their security holders.

Team Lead, Mailroom responsibilities

  • Assist staff with the identification of priorities and organization of daily work, provide procedural support and assist with the resolution of level one escalations.

  • Provide training to new staff as part of onboarding. When required provide ongoing and ad hoc refresher training for existing staff as training needs are identified.

  • Performance reviews and employee 1:1 meetings

  • Responsible for auditing/reviewing billing for Finance.

  • Perform spot checks on work performed by the team validating strict adherence to Policies and Procedures (P&P's).

  • Establish priorities and delegate workload for the team.

  • Responsible for weekly team check-in meetings.

  • Monitor workflow and provide assistance and support to team members.

  • Responsible for aligning all branch teams.

  • Organize cross-training for existing staff.

  • Perform ongoing system testing as required.

  • Review system generated reports ensuring turnaround timelines are met.

  • Perform spot checks on incoming items ensuring everything received.

  • Liaise with internal and external stakeholders to communicate and resolve any deficiencies and escalate queries to appropriate team members.

  • Assist Management on other duties as required.

  • Flexibility with working overtime when required

Oversight of the following team duties:

  • Oversee incoming and outgoing mail

  • Process internal and external mailings

  • Calculate and meter postage to all outgoing mail and parcels

  • Control and maintain postage, courier, and shipping supplies as required

  • Maintain accurate records of urgent business mail delivery

  • Coordinate workflow with internal departments

  • Respond to routine questions, provide information and direct inquiries to appropriate departments

  • Updating database


  • Team Leadership experience required.

  • Minimum of one-year experience in corporate/commercial or securities industry, preferred.

  • Bilingual (reading and writing) an asset.

  • Excellent working experience with Microsoft Office Suite (Word, Excel), Gmail/Google

  • Database Management

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to live a #TeamTMX? Apply now.

This role is required to know a language other than French as TMX is an international organization with operations across the globe and its clients, shareholders, competitors, stakeholders, regulators and employees communicate in English.

Dans le cadre de ce poste, le titulaire est tenu de connaître aussi une autre langue que le français, étant donné que TMX est une société internationale qui mène ses activités à l'échelle mondiale et que ses clients, ses actionnaires, ses concurrents, ses parties prenantes, les autorités qui la réglementent et son personnel communiquent en anglais.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.

Le Groupe TMX s'est engagé à créer et à maintenir un milieu de travail empreint de collaboration au sein duquel chacun est traité avec dignité et respect, et qui reflète la diversité de la collectivité où nous exerçons nos activités. Nous mettons en place des mesures d'adaptation pour les candidats et les employés qui en ont besoin.

Apply now!

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