Représentant(e) & Entrée de Données, Centre de Service Aux Employés - RH / Representative & Data Entry, Employee Service Centre - HR

December 8 2022
Industries Agriculture, Forestry, Fishing, Hunting
Categories Data entry,
Montreal, QC • offers.employment-type.fulltime

Description

Position title: Representative & Data Entry, Employee Service Centre - HR

Location: Montreal (hybrid)

Reports to: Supervisor, Employee Service Center (ESC)

Domtar is a leading provider of a wide variety of fiber-based products including communication, specialty and packaging papers, market pulp and air laid nonwovens. Domtar’s principal executive office is in Fort Mill, South Carolina and Domtar is part of the Paper Excellence group of companies.

With approximately 6,000 employees serving more than 50 countries around the world, Domtar is driven by a commitment to turn sustainable wood fiber into useful products that people rely on every day. Through our values of agility, caring and innovation, we constantly find better ways to serve our customers, support our employees and strengthen our communities.

The Domtar Employee Service Center (DESC) is the “one-stop-shop” for HR services, including pension, benefits and payroll questions, employee data processing and human resources information administration (80% US – 20% Canada).

The HR Representative and Data Entry, Employee Service Center role is part of the front-line support team to all Domtar Pulp & Paper Division employees and Corporate teams in Canada and the United States. Member of the Human Resources Shared Services (HRSS) team, this person will be responsible for answering a wide range of general Human Resources questions at various levels of complexity through phone and email channels. In addition, the incumbent coordinates and executes HR's transactions in a timely and effective manner as per Domtar’s quality procedures and standards.

More specifically you will have to:

Support and customer service

  • Answer customer (employees, former employees, retirees and HR field teams) questions using procedures, policies, knowledge base and other reference materials;
  • Manage case resolutions for all general Human Resources questions and escalate when appropriate to HR Specialists;
  • Coach employees on the use of Tier 0, Employee Self-Service tools, including but not limited to third party vendor applications when appropriate;
  • Support customers with sensitive and confidential matters (i.e. benefits questions, payroll questions, etc.);
  • Identify cases/issues requiring further documentation;
  • Proactively identify HR service processes requiring continuous improvement efforts.

Administrative and transactional component


  • Perform data entry for various requests received (e.g.: new hires, employees transfer, etc.) via various channels; this includes validating the accuracy of information received and probing for additional information as required;
  • Complete transaction processing in support of HR, payroll, benefits and pension functions, including mailing, filing, correspondence, sorting, and routing incoming mail;
  • Escalate transactions as (and if) required to HR specialists, payroll, LOA, benefits and pension providers and ensure follow-up;
  • Maintain organizational structure in SAP by processing transfers and other staff movements;
  • Conduct validation for HR data changes and organizational structure updates;
  • Run reports when required;
  • Participate on special projects and other administrative functions if required.

Domtar promotes an equal opportunity program and invites women, visible minorities, Natives and disabled people to apply.

Your profile:

  • College or University degree or equivalent work experience;
  • Minimum of one year experience in a call center or customer service environment;
  • Minimum of one year experience in a Human Resource role or team;
  • Proficient with the Microsoft Office Suite (Excel, Word, etc.);
  • Familiarity with SharePoint and SAP an asset;
  • Strong customer service skills;
  • Ability to build trust and demonstrate expertise over the phone/email;
  • Resourceful and possessing effective problem solving skills;
  • Excellent communication skills (both written and verbal);
  • Professional discretion with respect to confidential information;
  • Strong organization and time management skills;
  • Detail oriented;
  • High level of comfort working with multiple operating systems and able to learn new software as required;
  • Ability to work both independently and in a team-oriented, collaborative environment;
  • Available to work from 8 a.m. to 5 p.m. (this schedule may change according to operational needs);
  • Bilingual (English and a working knowledge of French).

Our offer:

  • A downtown location (Place des Arts metro);
  • Work time arrangements; hybrid telecommuting, flextime and summer hours;
  • A modern, and spacious environment;
  • An insurance plan (life, medical, dental);
  • An employee assistance program;
  • A childcare center on location.
  • Competitive compensation, including annual bonus plan;
  • A pension plan with matching company contributions;
  • Employer-paid development and continuing education;


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Apply now!