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Administrative Coordinator

April 5 2021
Industries Food, Catering, Beverage
Categories Administrative, Clerical, Office manager, Trades, Technicians, Construction
Montreal, QC

Position Title:Administrative Coordinator

Position Type: Regular - Full-Time ​

Requisition ID: 7869

Company: Day & Ross Inc.

Let’s grow together.
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. Right now, we’re expanding our business, and there’s never been a better time to join our team and grow your career along with us.

We got our start hauling potatoes in 1950, and today we have more than 8,000 employees, drivers and owner operators. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018, 2019, and 2020. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

About the Role
Administrative Coordinator
Lachine, QC

As an Administrative Coordinator, you would be responsible for collaborating with internal and external contacts to effectively respond to customer inquiries and requests in an efficient manner. As well as liaise with clients and third parties to ensure a high level of customer service is achieved.

How You’ll Help

  • Respond to customer inquiries by phone and email in a timely, accurate, and professional manner.
  • Be aware of applicable KPIs and work diligently to meet or exceed, including time to answer, time on call, etc.
  • Work with other members of the team to improve individual and team performance.
  • Other related duties as may be required.

Your Skills & Experience:

  • Minimum high school education
  • Call centre/customer service training a strong asset preferably in the transportation or logistics industry
  • Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests.
  • Advanced communication skills, both verbal and written.
  • Bilingual in English and French (verbal and written) required.
  • Excellent computer skills, including MS Office; previous experience with AS400 a strong asset.
  • Excellent keyboarding skills, both speed and accuracy
  • Strong problem solving skills

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

We thank you for your application, but only those candidates selected for an interview will be contacted.
As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Function: Customer Service; General & Administration; Transportation

Location(s): CA - Canada : Quebec : Lachine || CA - Canada : Quebec : Laval || CA - Canada : Quebec : Montréal || CA - Canada : Quebec : Pointe-Claire network