Administration Analyst, Mobile Phone Services

September 29 2020
Industries Bank, Insurance, Financial services
Categories Information Technology, Administrative, Clerical, Transport, Logistics, Supply Chain, Purchasing, Telecommunication, Analyst, Office manager
Levis, QC

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level


As an Administration Analyst, Mobile Phone Services, you contribute to IT efficiency by designing, configuring, administering, maintaining, upgrading and ensuring the quality of management systems for the IT inventory.

Your role involves analyzing and helping diagnose problems and situations related to deliveries and deployments, as well as quality control and assurance. You provide advice in accordance with the rules of your discipline for the development of recommendations and appropriate implementation plans. You develop and optimize tools, work methods and work processes. Your projects and initiatives require extensive knowledge of your line of work.

You offer ideas. You help solve problems through analysis and by drawing on your comprehensive knowledge of the business. You leverage your ability to manage complex situations. You are required to interact with stakeholders working in complementary technology-related fields.
You provide professional support in your field of expertise to your unit, dedicated clientele and partners.

More specifically, you analyze data related to the management and invoicing of smartphones in the IT inventory, to ensure compliance. You interact with our external suppliers (Bell Mobility, Telus) and ensure inventory integrity as well as follow-ups involving disputes, credits and the application of penalties. In addition, you manage our data plans, use of lines and materials through in-depth analysis of the inventory in line with our supplier agreements.

Other working conditions

  • Work place: Montreal or Lévis, depending on the candidate's preference

  • Number of job available: 1


  • Bachelor's degree in a related field

  • A minimum of two years of relevant experience

  • Experience managing service contracts (an asset)

Please note that other combinations of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

  • Knowledge of cellular telephone services including business plans, billing lines and devices, inventory management (assets)

  • Independent speaker, intermediate knowledge of English

Desjardins Cross-sector skills

Action oriented, Collaborates, Customer Focus, Innovation

Key competencies for the job

Business insight, Complexity

Work Location

6125, boul. Wilfrid-Carrier C.P. 3125 Lévis

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