Portfolio Scheduler

July 13 2021
Industries Security
Categories Administrative assistant, Administrative, Clerical
Toronto, ON

Portfolio Scheduler

Reporting to the Scheduling Manager and works collaboratively with Account Managers, Portfolio Directors, Recruiting, Pay and Bill, etc.

The Scheduler is responsible for managing the scheduling for a defined portfolio of customers and accounts. They are responsible for the overall control and reduction of overtime, non-billable costs, and open hours. This position will ensure quality service and overall accuracy, is being provided to customers, both internal and external customers at a Regional Level.

Portfolio Scheduler Responsibilities:

  • Setup of customers in scheduling software
  • Maintain an assigned portfolio of customers/accounts.
  • Fills all open shifts with the proper classification of guard.
  • Responsible for confirming and approving billing and payroll assigned portfolio.
  • Investigate and resolves reported pay discrepancies.
  • Maintaining staffing requirements and extra coverage.
  • Responsible for controlling and overall reduction of OT, training, and other non-billable costs.
  • Setup all new coverage orders in WinTeam – creates scheduling master.
  • Administers coverage change orders and cancellations.

Portfolio Scheduler Qualifications

  • Previous scheduling experience is an asset
  • Strong customer service skills
  • Excellent communication skills, both written and verbal.
  • Strong customer service experience
  • Excellent analytical and problem-solving skills.
  • Strong Microsoft Office Suite experience, specifically Excel.

Interested in the Portfolio Scheduler position in Toronto? Apply online today.


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