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Administrative Clerk, Case Management

January 2 2020
Industries Non-profit organisation - NPO
Categories Administrative, Clerical, Office clerk
Mississauga, ON

Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work firsthand?


Become an Administrative Clerk with MPAC

The Municipal Property Assessment Corporation (MPAC) is made up of a team of experts who understand local communities and assess every property in Ontario. What we do provides the very foundation that municipalities use to base the property taxes needed to pay for the services we use every day. Learn more >

Here's what you will do as part of the team:

  • Review, track, route all assessment appeal related documents/correspondence received and maintain the Work Management System (WMS) in order to meet MPAC's procedural obligations for upcoming hearings.

  • Reconcile monthly Assessment Review Board (ARB) and MPAC appeal data to ensure all active appeals are accurately captured in WMS and conduct any required follow-up.

  • Maintain a library of hard copy and electronic copies of all ARB Decisions, Board Orders, RAFs etc and assist staff with document retrieval as required.

  • Assist in triaging of Statement of Issues (SOI's) from Appellants/Representatives and conduct appropriate routing and follow-up to ensure adherence to timelines.

  • Schedule internal branch meetings / sectional training sessions, and arrange venue logistics.

  • Provide administrative support services to the Case Management location staff.

Here's what you will need to succeed:

  • Completion of a Secondary education.

  • At least 2 years of clerical/administrative experience handling high volumes of documentation within tight timelines.

  • Proficiency in the use of the Microsoft Office suite of products including Excel, Word and PowerPoint.

  • Attention to detail coupled with good data entry and problem solving skills.

  • Good communication skills with a strong customer service orientation.

  • Strong organization, time management and teamwork skills.

Nice to have:

  • Completion of a college diploma in legal/office administration, paralegal, law clerk, or a related field.

What's in it for you:

  • Competitive compensation

  • Great corporate culture

  • Flexible work

  • Opportunity for growth

  • Strong focus on learning, professional accreditation and mentorship

  • Leading edge technology

Full time MPAC employees also enjoy: competitive benefits package, defined benefits pension plan, three weeks' vacation to start, parental leave top-up and more.

Additional Information:

Posting number: MPAC-003-2020

Hours of work: 36.25 hours per week

Employment type: Temporary Assignment up to 12 Months

Branch: Case Management

Department: Legal, Policy and Compliance

Position level and salary:  PE14 $49,337

Area of Search: Open

Ready to apply?

Click on the "Apply Online" icon, create your candidate profile and upload your resume and cover letter by January 15, 2020. Please note, only applications submitted through the Applicant Tracking System will be accepted.

Successful candidates will be required to undergo a background verification with Mintz Global Screening. By applying to this job posting, you are providing your consent to MPAC to share your name, email address and phone number with Mintz, to conduct the criminal and driver abstract check and for Mintz to disclose the results to MPAC, should you be the successful incumbent.

MPAC is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflect the diversity of the public and communities we serve.

Persons with disability who need accommodation in the application process or those needing job postings in an alternative format may email their request to

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Job advertisements for positions that have been designated bilingual will be posted in both English and French on our website. Positions that are not designated bilingual are not translated and are only posted in English on the English version of our website.

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